Matrix Mechanical Ltd. respects your privacy. This policy explains what information we collect through matrixmechanical.ca, how we use it, and your choices.
Effective date: July 18, 2026.
Matrix Mechanical Ltd., 204 Carmarthen Street, Saint John, New Brunswick, E2L 2P7. Phone: (506) 696-7000. Email: info@matrixmechanical.ca.
Information you give us. When you submit a contact or quote request, book service, or message our chat assistant, we collect the details you provide — typically your name, email, phone number, service address, and a description of the work or question.
Information collected automatically. Like most websites, we collect standard technical data (IP address, browser type, pages viewed, referring page, and similar) through cookies and analytics tools, including Google Tag Manager and Google Analytics, the Meta (Facebook) Pixel, ServiceTitan for scheduling, our chat assistant, and Financeit if you choose to explore financing.
We use your information to respond to inquiries and provide quotes and scheduling; deliver and follow up on plumbing, heating, gas, and HVAC work; operate, secure, and improve the website; send updates you have asked to receive; and meet legal obligations.
We do not sell your personal information. We share it only with service providers who help us operate (such as ServiceTitan and our analytics and chat providers) under agreements that limit their use of it, and with authorities where required by law.
We keep personal information only as long as needed for the purposes above or as required by law, then delete or de-identify it.
You may ask us to access, correct, or delete the personal information we hold about you. Email info@matrixmechanical.ca or call (506) 696-7000 and we will respond within a reasonable time. You can control cookies through your browser settings; blocking some may affect how the site works.
The site is not directed at children, and we do not knowingly collect their information.
We may update this policy from time to time. The effective date above shows the latest version.
Questions about privacy? Email info@matrixmechanical.ca, call (506) 696-7000, or write to 204 Carmarthen Street, Saint John, NB, E2L 2P7.
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