Our Talented Crew

Ken Reynolds

General Manager, Construction

Ken leads our construction division, overseeing the plumbing, sheet metal, and mechanical installation teams.

Chris Parent

General Manager, Service

Chris heads our service division, leading the HVAC, gas, and plumbing service teams across Greater Saint John.

Jake Ekstrom

Pre-Construction / Project Manager

Jake runs pre-construction and project management for the construction team, from first quote to final handover.

About Us

Meet our trailblazing team, handpicked for ingenuity and zeal. We've woven a fabric of go-getters who turn plumbing and heating challenges into seamless solutions for you.

Our journey is steered by a visionary compass, crafting better lives for our team and customers. Anchored in analytics, we continually evolve. Metrics and performance indicators are embedded all throughout the company, especially in the way we engage with you.

With us, anticipate more than service. Safety, customer empathy, unrelenting excellence, and camaraderie are our DNA. The peak performance of your home or business is our pride

Responsive

We respond to all inquiries within the same business day

We arrive on time for 98% of our appointments

95% of issues are resolved on the first visit

24/7 365 availability, several techs on call all the time

Reliable

Plumbing & heating expertise from across the country

Over 99% of our jobs are completed without any callbacks

4.9-star Google rating across 560+ customer reviews

95% employee retention rate

Convenient

Dedicated estimator and dispatch team

97% of quotes are delivered within 24 hours of site visit

Site visits are typically booked within the same week of inquiry

90% of projects are eligible for financing

Statistics based on Matrix Mechanical service records.

We’re Hiring Great People

What's in it for You?

A great work environment: Everyone here knows what they're doing and gives their best every day. When things go sideways we look for ways to help and don't waste time placing blame. No jerks. No loafers. No yelling.

Compensation: We pay well because we have great people who do great work. Applicants aligned with this mantra can expect the same. We provide full benefits, vacation, and training.

Balance: We know our customers are going to have emergencies outside of the work week and we are there to support them. We balance the impact to our team's lives by maintaining a large on-call team so team members are only on call once every 5-10 weeks.

Tools: We have them. If you need something, you will have it. If you think we should be trying something new, let's talk about how we could try it out. We love learning and getting better.

Growth: Iron sharpens iron. If you are hungry to learn, we will provide lots of mentorship and training to develop your skills.

Don't see your trade? Email careers@matrixmechanical.ca.