Water heaters

Smell natural gas? Leave the area first. From a safe location, call Liberty at 1-800-994-2762 and choose option 1, or 911.

Matrix Mechanical diagnoses, repairs, replaces and installs gas, electric and tankless water heaters in Saint John and across southern New Brunswick. Tell us whether there is no hot water, water around the tank, changing temperature or unusual operation so we can prepare for the visit.

Repair or replacement

• Diagnosis of the failed component and the condition of the existing equipment
• Repair when the fault can be corrected safely and reasonably
• Replacement planning when the tank, heat source, venting, or overall condition makes repair impractical

Read Should You Repair or Replace Your Water Heater? for the information to gather before an assessment.

Installation options

• Gas, electric, and tankless water-heater replacement and installation
• Connections, venting, relief valves, and controls reviewed as part of the work

What to share

• Whether the equipment is gas, electric, or tankless
• The make, model, and approximate age when known
• Whether there is no hot water, changing temperature, visible water, or an error code
• A photo of the equipment and surrounding connections when practical
• When the problem began, previous repair records, and access or shutdown arrangements for planned work

Your next step

For gas or propane equipment, call 506.696.7000 so we can confirm the next step. Review Gas Water Heaters for service and replacement details.

For routine residential electric water-heater service, Book service or call 506.696.7000. For an installation or planned change, request an estimate.

Related services

Gas Water Heaters · Plumbing · Leaks