Emergency Services

Burst pipes, loss of heat, a failed water heater, or sewage backing up can cause significant disruption. Call Matrix Mechanical and describe what is happening, when it started, and whether water, heat, or gas equipment is involved.

Urgent problems we handle

• Burst or frozen pipes and active water leaks
• No-heat concerns involving furnaces, boilers, and heat pumps
• Water-heater failures and water around the tank
• Sewer backups and failed sump pumps
• Gas-appliance concerns that require a gas-service technician

Information to share

• The service address and a safe callback number
• The affected fixture or equipment and what it is doing now
• When the problem started and whether it is getting worse
• Visible water, an error code, unusual sound, or another detail the team should know

If you suspect a gas leak or another immediate danger, leave the affected area and contact the appropriate emergency service from a safe location.

For urgent Matrix service, call (506) 696-7000. The team will assess the information and direct the next available step.