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Phone-based assessment and service arrangements for gas heating and appliance problems, including ignition failures, lockouts and equipment that has stopped working.
Smell natural gas? Leave the area first. From a safe location, call Liberty at 1-800-994-2762 and choose option 1, or 911.
If a gas appliance will not ignite, repeatedly locks out or stops working, call Matrix Mechanical with the equipment details and symptoms. The office will assess the service request and coordinate the next step.
If you smell natural gas or suspect a leak, leave the affected area immediately and keep others away. Do not use electrical switches, phones, appliances, flames or vehicles near the suspected leak. Do not try to ventilate the building or operate the gas meter.
From a safe location, call Liberty at 1-800-994-2762 and choose option 1, or 911. Give the exact location. For an outside leak, stay clear of the area.
Read Liberty’s natural-gas safety instructions. Ordinary appliance faults can be discussed with Matrix Mechanical after any immediate danger has been addressed.
From a safe location, provide the appliance make and model, fuel type, any displayed fault and access instructions. Tell us when the problem began and whether other gas appliances are affected.
Call 506.696.7000 so we can assess the request and confirm the next step and current availability. For planned work, request an estimate.
Gas · Gas Equipment Inspections · Gas Piping & Appliance Connections
Tell us what is happening, which equipment or fixtures are involved, and where the work is needed. We’ll help you choose the right next step.