Updated
An EV charger enquiry starts with the charger, the parking location and the electrical system that will supply it. You do not need to decide whether a new panel is required before contacting us. Matrix Mechanical reviews the equipment and site before defining the work.
Start with the vehicle and your routine
Explain how the vehicle will normally be used and parked: how often it returns home, the usual parking duration and whether another vehicle may need charging later. The aim is to define a useful installation for your routine before choosing the most powerful option advertised.
Natural Resources Canada's charger installation guidance identifies driving needs, indoor or outdoor parking, charger safety certification and available electrical capacity as considerations. Give the installer the exact vehicle and charger information so compatibility and installation requirements can be checked for those products.
If you have not bought a charger, say so. If you already own one, share its full model number and documentation rather than a photograph of a similar product online. Ask about the connection type, suitability for the intended location and which features require setup. Do not assume that equipment supplied with one vehicle will meet the needs of every future vehicle.
What to send with your request
- The service address and whether the work is residential or commercial.
- The vehicle and charger make/model, charger specifications, and whether you already own the charger.
- The proposed charging location, whether it is indoors or outdoors, and the approximate distance from the electrical panel.
- Accessible photographs of the parking location and the closed electrical panel, taken from a safe position.
- Your preferred timing and any other planned equipment, renovation or electrical work.
Do not remove panel covers or approach exposed electrical parts to obtain photographs. If information is difficult or unsafe to reach, tell the office instead.
For a rental, condominium, shared parking area or commercial property, identify the owner or manager who will approve the location and arrange access. Explain whether the charger is intended for one household, staff or other users. Those details help separate a straightforward private installation from a project requiring broader decisions about equipment, access and operation.
Plan a location you can actually use
Describe where the vehicle's charging port will sit when you park normally. Point out doors, gates, walkways, storage and areas used for snow clearing. Ask the installer to review cable reach, mounting and cable storage against the selected equipment's instructions. A convenient position on a wall may still need reconsideration when the vehicle and normal movement through the space are taken into account.
A rough sketch and accessible photographs can show the relationship between the parking space, building and panel location. Mark any proposed changes, such as a new garage or driveway layout. Leave the detailed wiring route and installation decisions to the electrical review.
What the electrical review establishes
The available electrical supply, panel space, charger requirements and cable route affect the installation scope. A spare breaker space alone does not establish that the system can supply the proposed charger. Any panel or service changes are reviewed as part of the work, rather than assumed from a photograph.
Share other planned electrical additions at the same time, including heating or renovation work. Ask which equipment assumptions the proposed solution relies on and whether later changes need another assessment. You are preparing the brief, not selecting breaker sizes, setting charger output or testing the installation yourself.
New Brunswick's electrical licensing guidance explains electrician and electrical contractor roles. Ask the contractor to identify the applicable permit, inspection and utility coordination in the proposed scope.
Compare the complete quotation
- Who supplies the charging equipment and which wiring, breaker and mounting work are included.
- The cable route, access requirements and responsibility for opening or repairing finishes.
- Any panel or service changes and applicable permit, inspection or utility coordination.
- Testing, handover information, exclusions and approval of changes discovered during the work.
Match quotations to the same charger model, parking position and equipment assumptions. Ask whether exterior routing, trenching, supports or restoration are included where relevant; do not infer those items from a single installation price. Confirm any planned interruption and whether access to neighbouring or shared areas needs arranging.
If a site condition is unresolved, ask how it will be assessed and how additional work would be authorized. Keep the selected equipment specifications with the accepted scope so a later product substitution can be reviewed before installation.
Include commissioning and a useful handover
A finished installation should have a clear handover scope as well as equipment mounted on the wall. Ask which setup tasks are included, how normal operation will be demonstrated and what information you should retain. Discuss any network or account setup required by the chosen model before the appointment.
For example, Tesla's Wall Connector support guidance covers commissioning, Wi-Fi connection and registration. That is a product-specific example, not a setup procedure for every charger. Follow the instructions for your actual equipment and have installer configuration completed by the responsible professional.
Keep the model details, applicable installation records and support instructions together. Ask what to do if charging does not start normally and who handles an equipment issue versus an installation concern. Do not open the charger or change installation settings to investigate a fault.
Choose the right next step
Installation is planned work. Request an estimate or call 506.696.7000 with the location and equipment details. Routine online repair booking is a different route.
See EV Charger Installation, Electrical Panels & Service Upgrades and planning an electrical panel or service upgrade.